(Angry Monkey from here)
I know I have a bad temper so I try hard to not lose it. I’ve learned a bunch of strategies to help with this and normally I can avoid totally losing it.
Lately (the last couple of days), it hasn’t been so easy, though.
Friday, I called to arrange for internet service to be transferred from my current place to our new place. It should really just take the flipping of a switch to make this happen. Seriously, it was that easy with electric, why not this too?
The lady was less than helpful and in my estimation, dumb too. Then she started circling back on stuff she said and I think flat out lying to me so I decided to just have fun with it for a bit. And fun I had repeating back statements to her that she had made when she was making contradictory statements. That is, until she told me I’d have to take a full day off from work to have my service installed.
Bullshit – even cable gives you a 4 hour window, not an 8 hour one. I let her have it and it was settled that the tech would call me on the way and I could meet them there.
Yesterday morning, I canceled Verizon because it was all just too ridiculous where I was told that the chick had actually lied to me and that I couldn’t have service at my place anyway because she had never filed paperwork for it to be entered into the system. Oh, and that no service request had been filed so I didn’t have a tech coming out anyway.
I didn’t lose it on her, but I calmly told her what utter and total bullshit it was to be lied to after being a customer for so long – especially considering what hell it was to get connected in the first place. I also let her know that although we had been considering looking at them for wireless service, that wouldn’t be happening. She said she didn’t blame me and couldn’t apologize enough for how I had been treated.
Last night, I unloaded on Frank. He may or may not have deserved it. I’m not sure. After I lost it, I explained how I felt and we talked about it. We’re ok now and he says he’s not mad, but I still feel bad. I don’t feel bad for telling him how I feel, just how it all erupted.
Today, I was contacted by Macy’s. At work. For a bill I paid yesterday (granted it was 2 days late, but it had been paid!) To make things crankier, they could see that it had been paid. WTF? Why are you calling me at work?
I called customer service, was transferred to “account collections” and then was told that I couldn’t be told anything else or change anything about my account until at least tomorrow. I let her have it. Since when will customer service not take a call?
I’ve consulted with a friend of mine who knows about this sort of thing from a legal perspective and I’m doing some research into their actions. I may or may not cancel my card with them. I know I’m not their biggest spender by far, but a customer is a customer.
I’m really sick of companies giving crapperiffic customer service and expecting us to just take it. I’m not proud of how I responded to the difficulties they presented me, but I am done taking it anymore.
I don’t want to keep losing my temper like this.
What’s the most recent thing that triggered your temper?
June 22, 2011 at 10:40 am
Well, I’m sick. So I don’t have enough energy to get my temper going.
However, on that Macy’s note – they suck. I had a Visa with them (so it was a Macy’s card and a Visa card). I owed a bunch. Okay, more than a bunch. It’s hard to own a home by yourself when you’re used to having a whole other income to pay for things. Anywho, I took out a loan to pay off their bill, and mailed them a check. Which they never cashed. So, I called them, and was routed to “Account Collections.” The very rude, unhelpful woman explained to me that my account had been put into collections, the check hadn’t be received. Now, I was put into collections for a bill that wasn’t even a week late? Seriously.
So, I called the company that I was doing the loan with (thank goodness they were cool) and they stopped payment and issued another check, which I mailed with a payment coupon from Macy’s. Which they also never cashed.
A month later, I was now paying on a loan for money I never received, because Macy’s sat on two checks. I spoke to my lender, and they agreed to issue the check to me only. I deposited it in my bank account and paid Macy’s electronically. But not after it cost me in interest and aggravation.
Before all this transpired, Macy’s switched their Visa cards to American Express. Except – I don’t want a freaking American Express card. So, I never activated it and destroyed it. While I’ll always shop at Macy’s (my best option around here) I won’t use their card anymore. Horrid, horrid service.
June 22, 2011 at 11:01 am
[...] that I’ve had it up to here with the crapperiffic customer service I’ve received from Verizon? If you haven’t been following along, first it took me days and 9 people to get it installed [...]
June 22, 2011 at 11:39 am
Easier to read it than take up your whole comment section with it!
You will feel better…promise
http://beelieveit.blogspot.com/2011/05/back-in-my-daypaaaleeeze.html
June 23, 2011 at 9:18 am
Oh, I feel your pain. i hope you get to work out the Macy’s thing, that is BS! I had a total temper test last week, I got a phone call on my cell from a local company that I’d never heard of, when I asked where I got my cell # from, they said they got it from the organizers of the Freihoffer’s Run for Women, they were given a list of participants names and contact info. I didn’t remember agreeing to being contacted by third parties so I called the local office of USA Track & Field (race organizers) to find out why I had a business calling me. I was first told that that shouldn’t have happened, then a few hours later was told, oh yea when you sign up to run in the race you agree to let us release your info to whomever we want. I’m still skeptical that it was legal but I definitely got my bitchy tone on when talking to people….no yelling…yet.
Hope stress goes away soon for ya! Sorry for the massive comment !